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I have been a loyal Fender’s customer for a long time. I live in Kelowna, so Fender’s is a quick trip across the bridge to the Westside for me, and will always be my “go to” auto shop. Recently I was rear ended, and needed a new bumper. Off to Fender’s I went. Their new location is great and easy to access off of the highway. The staff was super friendly, and efficient. My car was in and out in less than 2 days, and I was given a very clean and new loaner car to get me from A to B during the repair. I was late to pick up my car (forgot to refuel, thanks to Jamie for reminding me!), and Norm stayed late to wait for me. I picked up my vehicle and couldn’t be happier: it went in very dirty, especially the back seats and floors as after pulling out two car seats it was showered with goldfish cracker crumbs and sand from a busy summer at the beach, but they detailed it inside and out! My car looks new again, thank you Fender’s for going above and beyond! And thank you Norm and Jamie for the excellent customer service. I’m sure I’ll be back soon, hopefully for an oil change and not a repair!